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Welcome to this week's edition of the Computer Kindergarten Newsletter.
Today is Sunday, April 12, 2015

In this Issue:
Special Feature: What To Do, If...Emergency Information: What To Do If You Think You Have Been Scammed!
Special Feature: Your Mac Computer - Getting Started with OS X - Finding Your Files
Special Feature: iPad Tips and Tricks
Today's Topic: Speed Up a Slow Computer – Registry Cleaner
Websites of Interest: Income Tax Day; Thomas Jefferson; Birthday Freebies; The 25 Biggest Turning Points In Earth's History

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Special Feature: What To Do, If...Emergency Information: What To Do If You Think You Have Been Scammed!

From consumerfraudreporting.org

Phishing attacks are becoming more sophisticated every day, so don't blame yourself. It is more important to act quickly to protect your information and identity. If you believe you have been tricked this way, assume that you will become a victim of credit card fraud, bank fraud, or identity theft. Below is some advice on what to do if you are in this situation:

If You Have Given Out Your Credit or Debit or ATM Card Information

If You Have Given Out Your Bank Account Information

If You Have Given Out Your EBay Account

If You Have Downloaded a Virus or Trojan That Has Captured Information From Your Computer

If You Have Given Out Your Personal Identification Information (e.g. SOCIAL SECURITY NUMBER, ETC.)

If You Have Given Out Your Credit or Debit or ATM Card Information

-Report the theft of this information to the card issuer as quickly as possible. Many companies have toll-free numbers and 24-hour service to deal with such emergencies.

-Cancel your account and open a new one.

-Review your billing statements carefully after the loss. If they show any unauthorized charges, it's best to send a letter to the card issuer describing each questionable charge.

-Credit Card Loss or Fraudulent Charges (FCBA). Your maximum liability under federal law for unauthorized use of your credit card is $50. If the loss involves your credit card number, but not the card itself, you have no liability for unauthorized use.

-ATM or Debit Card Loss or Fraudulent Transfers (EFTA). Your liability under federal law for unauthorized use of your ATM or debit card depends on how quickly you report the loss. You risk unlimited loss if you fail to report an unauthorized transfer within 60 days after your bank statement containing unauthorized use is mailed to you.

If You Have Given Out Your Bank Account Information

-Report the theft of this information to the bank as quickly as possible.

-Cancel your account and open a new one.

If You Have Given Out Your EBay Account

-If someone else is using your account to bid, leave feedback, or list auctions without your permission, contact eBay immediately. eBay has set up a link for HIJACKED ACCOUNTS.

-If someone is currently listing auctions on your account, you may also use the hotline options: Member Problems, Law Enforcement, Please Investigate a Current Listing for Possible Fraudulent Activity. Only use this option if there are current fraudulent auctions.

-Attempt to sign in and change your password. If you are able to sign in, change your password and hint immediately, and begin to undo any damage done by the hackers. Remove any bogus auctions, contact bidders and sellers, etc.

-If you were unable to regain control of your own account, eBay will likely suspend it for a while until they complete their investigation.

If You Have Downloaded a Virus or Trojan

-Some phishing attacks use viruses and/or Trojans to install programs called "key loggers" on your computer. These programs capture and send out any information that you type to the phisher, including credit card numbers, usernames and passwords, Social Security Numbers, etc. In this case, you should:

-Install and/or update anti-virus and personal firewall software. Update all virus definitions and run a full scan. Confirm every connection your firewall allows.

-If your system appears to have been compromised, fix it and then change your password again, since you may well have transmitted the new one to the hacker.

-Check your other accounts! The hackers may have helped themselves to many different accounts. Check your eBay account, PayPal, your email ISP, online bank accounts, online trading accounts, Amazon.com and other e-commerce accounts, and everything else for which you use online password.

If You Have Given Out Your Personal Identification Information

Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. If you have given out this kind of information to a phisher, you should do the following:

-Report the theft to the three major credit reporting agencies, Experian, Equifax and TransUnion Corporation, and do the following: Request that they place a fraud alert and a victim's statement in your file. Request a FREE copy of your credit report to check whether any accounts were opened without your consent. Request that the agencies remove inquiries and/or fraudulent accounts stemming from the theft.

Major Credit Bureaus

-Equifax - To order your report, call: 800-685-1111 or write: P.O. Box 740241, Atlanta, GA 30374-0241. To report fraud, call: 800-525-6285 and write: P.O. Box 740241, Atlanta, GA 30374-0241

-Experian - To order your report, call: 888-EXPERIAN (397-3742) or write: P.O. Box 2002, Allen TX 75013. To report fraud, call: 888-EXPERIAN (397-3742) and write: P.O. Box 9530, Allen TX 75013 TDD: 1-800-972-0322

-Trans Union - To order your report, call: 800-888-4213 or write: P.O. Box 1000, Chester, PA 19022. To report fraud, call: 800-680-7289 and write: Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92634 TDD: 1-877-553-7803.

-Notify your bank(s) and ask them to flag your account and contact you regarding any unusual activity. If bank accounts were set up without your consent, close them. If your ATM card was stolen, get a new card, account number and PIN.

-Contact your local police department to file a criminal report.

-Contact the Social Security Administration's Fraud Hotline to report the unauthorized use of your personal identification information.

-Notify the Department of Motor Vehicles of your identity theft. Check to see whether an unauthorized license number has been issued in your name.

-Notify the passport office to be watch out for anyone ordering a passport in your name.

-File a complaint with the Federal Trade Commission.

-File a complaint with the Internet Fraud Complaint Center (IFCC). The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C), with a mission to address fraud committed over the Internet. For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation.

-Document the names and phone numbers of everyone you speak to regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.

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Special Feature: Your Mac Computer - Getting Started with OS X - Finding Your Files

From gcflearnfree.org

Whether you're new to computers or just new to OS X, it's important to learn the basics of using your computer. If it all seems a little overwhelming right now, don't worry! We'll take you through it step by step and show you some of the most fundamental things you'll need to know.

Finding Your Files

In the previous lesson, we talked about how folders can help to keep your files organized. However, there may be times when you'll have trouble finding a certain file. If this happens to you, don't panic! The file is probably still on your computer, and there are a few good ways to find it.

In this lesson, we'll show you some different techniques you can use to find your files, such as searching and looking in common places.

Use this link to learn about Finding Your Files and watch an informative video:
http://www.gcflearnfree.org/osxbasics/4

In our next newsletter: Common Computer Tasks

Review:

Working With Files and Folders:
http://www.gcflearnfree.org/osxbasics/3

Moving and Deleting Files:
http://www.gcflearnfree.org/osxbasics/3.2

Selecting Multiple Files
http://www.gcflearnfree.org/osxbasics/3.3

Shortcuts
http://www.gcflearnfree.org/osxbasics/3.4

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Special Feature: iPad Tips and Tricks
A collection of tips showing some useful features of iPad with iOS 8.

From apple.com

Reply to a Message from the Lock Screen
Swipe the notification left, then tap Reply. Or tap the delete (X) button if you want to dismiss it.

Type Accented Characters
On the keyboard, touch and hold a character to see alternatives. Slide to pick the one you want.

See More Hours in a Day
In the Calendar app, pinch to see more hours.

Take a Closer Look
You can double-tap with three fingers to make the magnifying glass appear. Turn it on in Settings > General > Accessibility > Zoom.


Talk Instead Of Type
Tap the dictate button on the keyboard (microphone icon) and speak your message (including punctuation), then tap Done.

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Today's Topic: Speed Up a Slow Computer – Registry Cleaner

As your Windows computer ages, its speed can decrease. You will notice an increase in response time when you give commands to open programs, files or folders, use the Internet and other tasks. There are several things you can do to speed up your computer.

In our ongoing series, Speed Up a Slow Computer, we will present articles discussing some of the steps you can take to speed up your slow computer.

Important: Before making any changes to your system, always create a Restore Point. If anything goes wrong with the changes you make, this will allow you to revert back to a point when the computer was operating correctly. Please visit our Newsletter Archives to read our article, All About Restore Points:
http://computerkindergarten.com/restorepoints.html

 

Registry Cleaner

A registry cleaner is a program designed for the Microsoft Windows operating system whose purpose is to remove redundant or unwanted items from the Windows registry. The registry stores configuration settings and options for the computer, so excess files and items in there can significantly slow the computer down.

CCleaner is a free program for computers running Windows. It removes unnecessary items that accumulate over time, slow down your computer and can cause problems. It deletes excess files, removes programs that you no longer need, and cleans junk entries in the Windows registry.

What is CCleaner?

The following article is by Kefa Olang, eHow Contributing Writer
A computer's performance diminishes over time if steps are not taken to maintain it. As programs and files are downloaded and installed, they can cause system errors. CCleaner is a simple software program that manages and improves a computer's performance.

Benefits

CCleaner is an system optimization program designed to improve the registry and system folders. It scans the computer for unnecessary files that use system resources with no added benefit. It also allows you to uninstall programs and is especially beneficial if you are having trouble uninstalling from the Control Panel. CCleaner also allows you to clean browser cache and history to not only remove clutter which causes browser problems but also protect personal information from falling into the wrong hands.

How Much?

CCleaner, unlike other reputable registry cleaning software, is 100 percent free. While the company asks you to make a donation of about $20 if you can, it is not mandatory and does not restrict you from downloading the program. Whether you donate or not, you can still download a full version without any restrictions. If you decide to donate, you can do so using PayPal. CCleaner developers come up with new updates frequently; therefore, donators get access to the latest downloads before others receive them.

Installation

Before installing Ccleaner, make sure that your computer has the necessary requirements needed to run it. For example, CCleaner can only be installed on Windows operating systems. Currently there isn't a Macintosh and Linux version. Your computer also requires a minimum of 64MB RAM to handle its processes. To install it, your computer also has to be logged on the administrative account. If your computer meets the requirements, simply download and run the installation file to install CCleaner on your computer.

Usage

CCleaner is very easy to use even for novice computer user because its controls are easy to navigate through. When you launch CCleaner, all the controls are on the left panel. You can select from many different tools, such as registry cleaner, disk cleanup and program uninstall. The wizards guide you on on using the tool you select. As for registry cleaning, CCleaner scans the registry automatically for missing DLL and ActiveX files as well as left over entries for uninstalled programs and allows you to delete them.

Expert Insight

Run CCleaner frequently, especially if you download files from the Internet. Cleaning the registry and removing useless files will not only free hard disk space, but also improve your computer's ability to manage resources. Because CCleaner cleans the system safely, you should not try to do it manually because you risk deleting vital system files and folders necessary on the computer.

How to Install CCleaner

This website provides graphical instruction on downloading and installing CCleaner:
http://tinyurl.com/n8gxeb4

How to Use CCleaner

Please visit this site for graphical instruction on using CCleaner:
http://opcug.ca/public/Reviews/ccleaner.htm

In our next edition, Speed Up a Slow Computer – Windows Prefetch

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Websites of Interest:

Income Tax Day
For forms, information, last minute help and more, visit the IRS website.
http://www.irs.gov/

This website provides information on the history of U.S. taxation, including a collection of presidential tax returns.
http://www.taxhistory.org/

The Tax Museum
A very interesting website giving information on American history dating back to 1660 and how the taxation process evolved.
http://www.tax.org/Museum

Thomas Jefferson
April 13, is Thomas Jefferson’s birthday. Learn more about him at the Whitehouse website.
http://tinyurl.com/ychyb9w

Birthday Freebies

Do you or someone you know have a Birthday coming up? Here are some places on Long Island for birthday freebies: free food, fun, and more.
http://tinyurl.com/leg9mm6

The 25 Biggest Turning Points In Earth's History
http://tinyurl.com/md5rcz5